Chat Support Representative

Naga City, Bicol, Philippines

Elevate Your Support with Tier 2 Customer Chat Services!

 Are you ready to take your customer support to the next level? Introducing Tier 2 Customer Chat Support from Digital Minds BPO Services Incorporated. Designed for businesses that prioritize exceptional service and in-depth customer service assistance, our Tier 2 support is tailored to exceed your customers' expectations.

Responsibilities:

•             Monitor chat and email support channels for customer requests

•             Respond to customer requests with an understanding of the product

•             Escalate issues when necessary

•             Maintain an understanding of the customer journey

•             Provide a high level of customer service by proactively engaging customers on the site.

•             Perform Non Voice various tasks

Job Description

•             We are looking for a customer-friendly, energetic, motivated Customer Chat Support Rep (CCSR) to join our team. 

•             The selected candidate will help answer inquiries from customers via Live Chat and Email.

•             Other duties as assigned.

Skills and Qualifications:

•             Excellent English written communication skills

•             Ability to multi-task and handle several customers simultaneously during a fast-paced day.

•             High level of attention to detail.

•             Strong computer skills and accurate data entry skills.

•             You look adversity in the face and laugh at it and power through it, not taking no as an answer.

•             Can work on a shifting schedule

•             Minimum of 2 years BPO Experience are welcome to apply!

Start Providing Exceptional Tier 2 Support Today! Willing to start ASAP and work onsite (Naga City, Camarines Sur)

Empower your team with the expertise and resources they need to deliver outstanding customer experiences. Contact Digital Minds BPO Services Incorporated today to learn more about how our Tier 2 Customer Chat Support can elevate your support operations and delight your customers.

Send your CV to hr@dmibpo.com or visit our office at 2F Dormivel Residences, Ateneo Avenue, Naga City.