Digital Minds BPO is a leading global business process outsourcing (BPO) company offering full-suite outsourcing services to businesses around the world. If you are a highly motivated individual who can meet Digital Minds BPO's high standards, then we want to hear from you.

Leave your details with us for an opportunity to be contacted once we have a vacant position. Our job positions are filled up fast. Once we have a vacant position, we will contact you by email or phone. We look forward to hearing from you!

We are looking for a prolific and talented content creator to write and produce various types of content regularly, to expand our company’s digital footprint, awareness, subscribers, and sales. This role requires a high level of creativity, adaptability, attention to detail, and advanced project and time management skills.

We are seeking a highly organized and customer-focused Sales Support Representative to join our team. The Sales Support Representative manage outbound calls to existing and potential customers with the intent of promoting and selling products/services, gathering customer information, or providing follow-up support.

Join us as a Customer Service Representative, where you’ll help customers, solve problems, and make a real impact in a dynamic team!

As a Content Moderator, you'll ensure a safe online community by reviewing user-generated content. Join us if you're detail-oriented and passionate!

Mandarin Customer Service Representative

The Mandarin Customer Service Representative is responsible for providing exceptional customer service to Mandarin-speaking clients. This role involves addressing inquiries related to services, offering technical support, resolving billing issues, and providing emergency assistance. The representative will diagnose and troubleshoot customer problems, ensuring quick resolutions or escalating issues as necessary. They will also gather customer feedback and generate performance reports. The position requires proficiency in Mandarin and a focus on achieving key performance metrics such as response times, resolution rates, and customer satisfaction.

Qualifications:
• Minimum of 3yrs BPO experience
• Experience in Quickbooks and SQL is highly recommended
• Experience in Excel
• In-depth knowledge in end-to-end bookkeeping.
• Attention to detail
• CPA certificate is a plus but not required
Responsibilities:
• Prepares monthly / quarterly financial reporting to support management review and analysis.
• Analyze Financial Reports
• Develop Cost Savings or Growth Opportunities
• Manage record billings
• End-to-end Bookkeeping
• Any other related tasks

About the Role: As a Team Leader, you will oversee a team professionals and play a crucial role in driving our team's success. Your responsibilities will include:
• Providing guidance, direction, and support to team members.
• Setting clear goals and objectives for the team and ensuring they are achieved.
• Motivating team members to perform their best and fostering a positive work environment.
• Collaborating with other departments to ensure seamless operations.
• Monitoring team performance and implementing strategies for improvement.
Qualifications:
• Proven leadership experience in various campaigns.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and decision-making skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Minimum of 2 years Team Leading Experience
• Onsite Set-up, Location: Naga City, Bicol
• CAN START ASAP

Digital Minds BPO: Back-to-Back Hiring Recruitment Event
Event Dates: December 2-3, 2024
Location: Greenwood Site, Magsaysay, Naga City

Event Overview:
Digital Minds BPO is hosting a 2-Day Back-to-Back Hiring Event to recruit talented individuals for multiple roles within the company. The event offers candidates the chance to interview and potentially be processed until last step of hiring on the same day.