Digital Minds BPO is a leading global business process outsourcing (BPO) company offering full-suite outsourcing services to businesses around the world. If you are a highly motivated individual who can meet Digital Minds BPO's high standards, then we want to hear from you.

Leave your details with us for an opportunity to be contacted once we have a vacant position. Our job positions are filled up fast. Once we have a vacant position, we will contact you by email or phone. We look forward to hearing from you!

We are looking for a prolific and talented content creator to write and produce various types of content regularly, to expand our company’s digital footprint, awareness, subscribers, and sales. This role requires a high level of creativity, adaptability, attention to detail, and advanced project and time management skills.

Join Digital Minds and become part of a passionate and inquisitive team that is dedicated to constant improvement. We thrive on challenges and are constantly seeking innovative solutions. With clients spanning the Pacific, Asia, and North America, we have a global perspective and a collaborative approach to achieving extraordinary results. Our commitment to continuous improvement has fueled exponential growth, demonstrating our unwavering dedication. At DMI, we foster a culture that embraces unconventional thinking and empowers you to discover your highest potential. Come join us on this exciting journey!

We are seeking a highly organized and customer-focused Sales Support Representative to join our team. The Sales Support Representative manage outbound calls to existing and potential customers with the intent of promoting and selling products/services, gathering customer information, or providing follow-up support.

We are looking for skilled candidates with excellent interpersonal skills for our Customer Chat Support (Non-Voice) position. If you have a big heart, and excellent English, this job is for you.

Qualifications:
• Minimum of 3yrs BPO experience
• Experience in Quickbooks and SQL is highly recommended
• Experience in Excel
• In-depth knowledge in end-to-end bookkeeping.
• Attention to detail
• CPA certificate is a plus but not required
Responsibilities:
• Prepares monthly / quarterly financial reporting to support management review and analysis.
• Analyze Financial Reports
• Develop Cost Savings or Growth Opportunities
• Manage record billings
• End-to-end Bookkeeping
• Any other related tasks

Responsibilities:
• Monitor chat and email support channels for customer requests
• Respond to customer requests with an understanding of the product
• Escalate issues when necessary
• Maintain an understanding of the customer journey
• Provide a high level of customer service by proactively engaging customers on the site.
• Perform Non Voice various tasks

Job Description
• We are looking for a customer-friendly, energetic, motivated Customer Chat Support Rep (CCSR) to join our team.
• The selected candidate will help answer inquiries from customers via Live Chat and Email.
• Other duties as assigned.

Skills and Qualifications:
• Excellent English written communication skills
• Ability to multi-task and handle several customers simultaneously during a fast-paced day.
• High level of attention to detail.
• Strong computer skills and accurate data entry skills.
• You look adversity in the face and laugh at it and power through it, not taking no as an answer.
• Can work on a shifting schedule
• Minimum of 2 years BPO Experience are welcome to apply!

About the Role: As a Team Leader, you will oversee a team professionals and play a crucial role in driving our team's success. Your responsibilities will include:
• Providing guidance, direction, and support to team members.
• Setting clear goals and objectives for the team and ensuring they are achieved.
• Motivating team members to perform their best and fostering a positive work environment.
• Collaborating with other departments to ensure seamless operations.
• Monitoring team performance and implementing strategies for improvement.
Qualifications:
• Proven leadership experience in various campaigns.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and decision-making skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Minimum of 2 years Team Leading Experience
• Onsite Set-up, Location: Naga City, Bicol
• CAN START ASAP

Ready to make a real impact? Join our Customer Service team and earn up to 27K while thriving in a supportive and dynamic environment!🚀🤩

Ready to elevate your career? Dive into a Customer Service role with us and thrive in an energetic, supportive environment where every day brings new opportunities!💯🤩