Chat Support Representative

Naga City, Camarines Sur, Philippines

WE ARE HIRING!

Online Interview | Office-based

The Customer Chat Support representative is responsible for providing the best possible experience for our customers. The representative will answer questions and solve problems for customers who are in need of assistance with our client's product (chat, email, etc).

The ideal candidate is a customer service professional with excellent written and verbal communication skills. The candidate must be able to work independently or as a team.

Responsibilities:

• Monitor chat and email support channels for customer requests
• Respond to customer requests with an understanding of the product
• Escalate issues when necessary
• Maintain an understanding of the customer journey
• Provide a high level of customer service by proactively engaging customers on the site.

Job Description

• We are looking for a customer-friendly, energetic, motivated Customer Service Rep (CSR) to join our team.  
• The selected candidate will help answer inquiries from customers via Live Chat and Email.
• Other duties as assigned.

Skills and Qualifications

• Excellent English written communication skills
• Ability to multi-task and handle several customers simultaneously during a fast-paced day.
• High level of attention to detail.
• Strong computer skills and accurate data entry skills.
• You look adversity in the face and laugh at it and power through it, not taking no as an answer.
• Can work on a shifting schedule
• Fresh graduates are welcome to apply!