Virtual Medical Receptionist

Key Responsibilities

• Handle 200–300 patient calls daily, managing inquiries, appointment requests, follow-ups, and routing calls to medical staff.

• Book, reschedule, and cancel appointments following OB/GYN-specific protocols; confirm pre-visit requirements such as fasting, prior records, and labs/ultrasounds.

• Maintain accurate patient records in EMR/EHR systems and manage digital communications via phone, email, SMS, and patient portals.

• Prepare daily appointment calendars and telehealth links; document cancellations/no-shows and coordinate recalls/confirmations.

• Escalate urgent medical concerns to clinical staff per protocol and ensure compliance with HIPAA and clinic policies.

• Meet performance metrics including response time, call handling, quality scoring, and attendance while maintaining professionalism and empathy.

Tools & Systems

• EMR/EHR platforms (Athena, eClinicalWorks, Kareo)

• VoIP / Cloud Phone Systems

• Email & Patient Message Portals

• Clinic Scheduling Platforms

• Google Workspace / Microsoft Office

Job Requirements

• Prior experience in healthcare administration or medical reception/front desk role preferred.

• Familiarity with OB/GYN or women’s health practice is a strong advantage.

• Bachelor’s degree preferred; Allied Health courses (Nursing, Midwifery, MedTech, Psychology) a plus.

• Fluent in English with excellent verbal and written communication skills.

  Willing and able to WORK ONSITE ONLY

  Send your CV to: hr@dmibpo.com
  Visit us at 3F Greenwood Bldg., Magsaysay Avenue, Naga City