To deliver exceptional customer service and support, ensuring clients and customers receive professional and efficient assistance:

• Respond promptly and accurately to inquiries via phone, email, live chat, and social media.

• Provide detailed information about products and services while resolving issues effectively.

• Diagnose and troubleshoot problems, offering immediate solutions where possible.

• Escalate unresolved issues to internal teams with a clear problem description and all relevant details.

• Systematically collect and analyze customer feedback, sharing insights with Product, Sales, and Marketing teams.

• Recommend improvements based on feedback to enhance products, services, and procedures.

• Demonstrate proactive problem-solving by identifying recurring issues and suggesting preventative measures.

Don’t miss out on this chance to transform your career and be part of something great! Apply today and let’s achieve amazing things together!

Send your CV to hr@dmibpo.com or visit our site at 3F Greenwood Bldg., Magsaysay Avenue, Naga City.

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