Job Description:

We’re hiring Customer Service Representatives for 24/7 support to our e-commerce customers via phone, email, and live chat.

Responsibilities:

• Assist customers through various channels, resolve issues, and ensure a positive experience.

• Maintain professionalism and efficiency in all interactions.

• Communicate clearly in both written and spoken English.

• Troubleshoot and resolve concerns promptly.

• Stay updated on product knowledge and company policies.

• Collaborate with team members to enhance service quality.

Qualifications:

• Fluency in English (written and verbal) is essential.

• Previous customer service experience is a plus but not required.

• Strong problem-solving and interpersonal skills.

• Flexibility to work various shifts, including nights, weekends, and holidays.

• Minimum of 3 years BPO Experience

• E-Commerce experience is preferred but not required

If you’re passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Send your CV to hr@dmibpo.com or visit our office at 3F Greenwood Bldg., Magsaysay Avenue, Naga City.